About TruDiligence.com
Formed in 1993, TruDiligence is a leading provider of applicant screening products and services to businesses like yours.
Although founded initially as a private investigations firm, TruDiligence quickly recognized the need for quality investigative tools and data within the business marketplace. In 1993, the concepts of screening a potential employee's background to avert "negligent hiring" claims and exercising "due diligence" within hiring practices were still relatively new. In the years that followed, TruDiligence further recognized a real deficiency in the level of service being offered. As easy access to information grew, data providers began to pop up everywhere, promising fast, cheap searches. Unfortunately, the quality of service was compromised in many cases.
It never has been our goal to be thought of as a "data provider." We chose the name TruDiligence for a reason. Our mission has always been to be a comprehensive applicant screening company that provides
- a complete arsenal of screening tools;
- assistance and consulting on regulatory compliance;
- ongoing technological innovation to streamline the applicant screening process;
- all backed by an unparalleled customer service experience.
We are very proud of the fact that we work tirelessly to ensure your complete satisfaction. Whether it is our ability to provide a world class online ordering interface; an online, paperless applicant tracking system; XML integration with your in-house systems; or simply a knowledgeable, friendly response to your customer service needs that will exceed your expectations, we value your decision to place TruDiligence at the helm of your applicant screening program.
Our Mission : To promote the interests of public protection by providing fast, accurate, comprehensive background screening services. We are dedicated to excellence in customer service and to building long-term client relationships.
Our Vision : TruDiligence sees a day when administrators create peace of mind through diligence; a day when companies enjoy the benefits of low turn-over, high yield and morally sound employees derived from the guidance and products only TruDiligence can provide.
| Meet Our Executive Team |
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Jerry Nielson- Founder, President and CEO Jerry is responsible for the day-to-day functions of TruDiligence. He oversees the operations, compliance, sales and customer service departments and provides a vision of integrity unparalleled within our industry. "I am thrilled to have been able to surround myself with a team of individuals who share my passion for excellence and who take pride and ownership in what TruDiligence represents", says Jerry. "Each one of these individuals, myself included, stands ready to show you why we call ourselves TruDiligence." |
Isaac Butler IV – Director of Operations "Why is industry-leading customer service only for major accounts? I know what it's like to sit on hold, and I know what it's like to speak with someone who is unwilling or incapable of addressing my concerns. It doesn't matter what industry you're in. Excellent customer service is rare… but it shouldn't be." And with that thought and the blessing of Jerry Nielson, Isaac set to work on developing an unparalleled customer service and retention program for TruDiligence. Isaac currently acts as office manager and heads the customer support, client retention and service expansion programs. Isaac also spearheaded the TruDiligence client appreciation program, a favorite of our clients. Isaac has been with TruDiligence for more than a decade and is a senior member of the TruDiligence team. |
Shane Sanford – Compliance Officer/Vendor Relations Business management has been the main focus of Shane's educational training and work experiences for the past 15 years. He also has expertise in providing guidelines and auditing company files. Shane Sanford's organization, positive "can do" attitude, and strong work ethic have made him a viable asset to the TruDiligence Team. |
Memberships
The National Association of Professional Background Screeners (NAPBS) exists to promote ethical business practices, promote compliance with the Fair Credit Reporting Act and foster awareness of issues related to consumer protection and privacy rights within the background screening industry.
The BBBOnLine Reliability seal program is the Better Business Bureau's
reliability assurance program for the World Wide Web, aimed at creating greater
consumer trust and confidence on the Internet. The mission of the Reliability
seal program is to help web users find reliable, trustworthy, businesses
online, and to help reliable businesses identify themselves as such, via
voluntary self-regulatory programs. The BBBOnLine Reliability Seal
supports the growth and development of safe and secure e-commerce.
Jerry Nielson, TruDiligence CEO, is a member of SHRM. The Society for Human Resource Management (SHRM) is the world's largest association devoted to human resource management. Representing more than 190,000 individual members, the Society's mission is to serve the needs of HR professionals by providing the most essential and comprehensive resources available. As an influential voice, the Society's mission is also to advance the human resource profession to ensure that HR is recognized as an essential partner in developing and executing organizational strategy. Founded in 1948, SHRM currently has more than 500 affiliated chapters within the United States and members in more than 100 countries.
Hours of Operation
Office hours are 9:00 am to 5:00 pm MST. Additionally, our voicemail system is programmed to page key staff members when a message is left in one of our critical mailboxes, such as customer service and technical support. This message notification system allows the TruDiligence staff to return phone calls and address any question or concern promptly.
Furthermore, key members of the TruDiligence support staff have remote access into our systems via PDA and Laptop computers, allowing them to provide assistance even when they are away from the office, if needed.
Setup and Usage
TruDiligence has No setup fee, No Contract and No monthly minimums. You simply complete the sign up process to establish an open account, sign a terms of service document and receive a username and password for the website. You may then place orders at your discretion and are billed monthly on NET 15 terms for any searches completed in the previous 30 days.
Insurance
TruDiligence carries General Business Liability insurance, as well as, Errors and Omissions insurance in the amount of $1,000,000. We have never been sued nor had a complaint filed against us. Certificates of insurance can be provided at your request.
TruDiligence corporate offices are located at:
3190 S. Wadsworth Blvd, Suite 260 Lakewood, CO 80227 Customer Service: (303) 692-8445 Toll Free: (800) 580-0474 Fax: (303) 692-8511 Email: info@trudiligence.com |
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Consumers may request a free annual file disclosure pursuant to the Free Annual File Disclosure Rule, 16 C.F.R. Part 610,
by calling 1-800-580-0474, or by sending a written request to TruDiligence LLC, 3190 S Wadsworth Blvd, Suite 260, Lakewood, CO 80227.
Consumers may check the status of their request by dialing 1-800-580-0474.